“I’ll get this back to you by Friday.”

Friday came and Friday went, but you did not get it back until Monday evening.

“I need a favor. If you can just take care of this for me, I will take care of this for you.”

The favor was done for you, but you did not take care of what you promised to take care of.

Is this you? Or, is it someone you know?

You know what I’m talking about – the person who, more often than not, fails to do what they say they are going to do.

Maybe it’s you and you don’t realize it. You have built a reputation for being careless. You have built a reputation for missing deadlines, failed promises, and being so focused on the big stuff that you miss the little stuff. You have found a way to justify your behavior – you’re all about priorities and the little stuff just doesn’t count.

Here’s the problem with that attitude – when you do what you say you are going to do, you build trust with others. Successful people do what they say they are going to do.

When you fail to do this, it erodes your credibility. You make a promise and the person subconsciously adds a question mark to it because they know you fail to deliver.

When you fail to do this, it builds distrust. We build trust with others on small actions, not the big dramatic moments that we see on television.

When you fail to do this, it limits your opportunities. No one is going to recommend someone who fails to deliver on promises. Your inability to do what you say you will do could erode someone else’s credibility, why would they take the risk?

You might not sweat the small stuff, but others do, and it could derail any opportunities that come your way. You have a reputation now, everyone knows they can’t count on you.

Humans make mistakes – sometimes we forget things and sometimes we fail. However, failing to do what you say is a habit and there are consequences to over-promising and under-delivering. Your word is nothing if you don’t follow through. With that in mind, consider the following tips on ensuring you can do what you say.

• Don’t make a promise or agree to something unless you are positive you can do it. Look at yes as a contract. When you say yes, you’re entering into a contract. There is now an expectation from the other party that you follow through. If you cannot commit to something with total conviction, then don’t commit to it at all.

• If you can’t do something, then say no. It isn’t just a sign of self-respect, the other person may be hurt or offended initially, but you are showing them respect by saying no to something you know you can’t commit to.

• Do yourself a favor and keep a schedule. If you say yes, it goes in your calendar (be sure to set reminders). Own it. It’s also important to account for other commitments, setbacks, and life. Under promise, over-deliver.

• If life throws a twist and you break a promise you have to own it, even if it’s outside of your control. Don’t try to make excuses, don’t try to explain it, just do whatever it takes to make it right.

When you live up to your word it means you are being honest – with yourself and others. This is the secret to success. When you do what you say you’re going to do you gain a reputation for people the go-to person.

People want you on their team, they want to be around you, they know you can be trusted and you’re someone to rely on. It’s a valuable trait to possess. Do you?