When does my service begin?
Service begins the date you complete your initial purchase, unless you specify a later start date. The membership is 12 months and will renew automatically.
What sort of payments do you accept?
Dr. Veronica Anderson and Medicine World Enterprises accept all major credit cards as well as checking ACH payments. Charges will appear on billing statement as “Medicine World Enterprises”.
How do I schedule my appointments?
You may schedule your appointments via my online scheduling calendar.
Do I need to schedule all my appointments at once?
No, you may schedule your appointments as needed. Please note, however, that appointments require a 24 hour advance notice.
Additionally, Dr. Veronica Anderson or Medicine World Enterprises are not responsible for prorating, refunding, or crediting unused appointments for future use. Appointments must be used during the timeframe allotted in your membership or package. See your membership or package details for further information.
What is the Refund and Cancellation Policy?
There is a 24 hour cancellation policy for membership subscriptions, packages or other a la carte services.
Cancellations of a memberships or package must be received by email only. We do not accept cancellations verbally for any reason.
A $599.00 cancellation fee will be charged immediately to the credit card on file for canceled memberships if cancellation occurs more than 24 hours after signing up. For other services the cancellation fee is 10% of the fee.
There is a $50 charge for appointment cancellations occurring less than 24 hours from appointment time. Charge will be applied to the card or checking account on file.
Failure to show up for a scheduled appointment will result in a $100 “no show” charge. Charge will be applied to card on file.
The membership is from year to year starting on the date that your first sign up. Renewal will occur automatically unless informed in writing.
A visit is any amount of time spent on the phone, Skype, video, or instant messaging.
There are no refunds for previous month’s services and/or for services already used.
Once I send an email, how long before I receive a response?
Emails will be answered within 2 (two) business days.
Do you accept insurance or bill insurance companies?
Dr. Veronica Anderson or Medicine World Enterprise does not bill insurance companies.
Dr. Veronica Anderson or Medicine World Enterprises does not fulfill health insurance company requirements.
Dr. Veronica Anderson or Medicine World Enterprises does not provide diagnosis or procedure codes to insurance companies.
Dr. Veronica Anderson or Medicine World Enterprises will provide a detailed bill, but may not be in the format requested by the insurance company. No diagnosis or procedure codes will be provided.
Dr. Veronica Anderson or Medicine World Enterprises cannot assist with claim resolution for services.
Dr. Veronica Anderson or Medicine World Enterprises does not have a 24-hour answering service, and thus doesn’t accept calls on weekends.
Dr. Veronica Anderson or Medicine World Enterprises does not take the place of a primary care physician or a specialist.
Dr. Veronica Anderson or Medicine World Enterprises does not write pharmaceutical prescriptions, call in prescriptions, or submit prescriptions electronically.
Dr. Veronica Anderson or Medicine World Enterprises does not offer urgent care or emergency care. If you are experiencing an emergency call 911 or go to your nearest urgent care facility or emergency room.
Dr. Veronica Anderson or Medicine World Enterprises does not collect specimens; however, we do have partner services which allow you to dispense collection at your site. Some specimens are done via a home collection kit.
Memberships cannot be transferred to other parties including other family members.
All visits are virtual visits, including phone, Skype, video, or instant messenger.
In person visits memberships and packages are available by special arrangement only. Please see the fee schedule for the investment.
What’s included in my package?
Please refer to your package to see what is included in your purchase.
What if I need to purchase additional visits?
You may purchase additional visits for a competitive rate here.
What are the rules of engagement for the online forum and membership site?
Some of the packages offered by Dr. Veronica Anderson and Medicine World Enterprises include membership to online discussion forum. By purchasing from Dr. Veronica Anderson or Medicine World Enterprises you agree to abide by standard forum etiquette and rules of online courtesy.
How are legal matters and disputes handled?
All legal matters and disputes including for health services, fees or agreement will be handled by arbitration.
By purchasing services from Dr. Veronica Anderson or Medicine World Enterprises, you agree to arbitrate disputes or disagreements via an Arbitrator.
In the event there are any disputes or controversies that arise between the parties pursuant to the terms of the aforesaid Terms of Service, then the parties are waiving their right to litigate these issues in court and instead elect to have these disputes resolved through arbitration. Said Arbitrator will be commissioned to:
- To resolve all disputes and differences under the original contract
- To review the terms of the contract and determine the amount payable by one party to the other, if any
- To make provisions for the payment of debts and liabilities of the business including income tax liabilities
The parties agree that any disputes are to be arbitrated through the American Arbitration Association and that the parties agree to abide by the rules of the Commercial Arbitration Rules of the American Arbitration Association.
All fees related to arbitration including fees that are incurred by Dr. Veronica Anderson and/or Medicine World Enterprises will be the responsibility of the party who takes any action against Dr. Veronica Anderson or Medicine World Enterprises.